One platform for the whole journey: from the first message, to the campaign, to the complete customer record.
Every conversation across your numbers in one screen. Automatic assignment (round-robin or by load), conversation transfer between agents and teams with a handover note, internal notes with @mentions the customer never sees, canned replies in Arabic and English with auto-filled variables, and clear statuses: open, pending, resolved, snoozed. The 24-hour-window countdown is always visible to the agent — because when it closes, both the reply method and its cost change.
Pick a segment of opted-in customers, map template variables to CRM fields, and schedule the send. The platform paces delivery to protect your number's quality rating, shows a cost estimate before sending, and reports per recipient: sent, delivered, read, or failed and why. Stop keywords are processed automatically and honored immediately.
A template editor with a WhatsApp-accurate preview — Arabic right-to-left included — and a linter that catches Meta's most common rejection causes before you submit: misplaced variables, promotional wording in a utility template, shortened links. The Arabic and English versions of a template are managed as one asset, with live approval status.
The feature this platform was built around: your customer sends an ID photo, a quote, or a scanned form — the platform receives the file, security-scans it, stores it, and attaches it to the customer's record automatically with a thumbnail. Coming soon: automatic data extraction from the file to fill record fields.
Instant keyword replies and a welcome message for first contact, plus interactive WhatsApp Flows that collect customer details in a structured form inside the conversation itself — higher completion than sequential questions, and cleaner data. The full visual chatbot builder ships in a later phase.
Rules that run on their own: a lead signed up but didn't reply within 24 hours? Send one approved follow-up template — exactly once. The engine understands the 24-hour window and re-checks at execution time, not scheduling time, automatically choosing between a free reply and an approved template.
Every campaign's delivery, reads, and replies; each agent's and team's response speed; conversation volume by hour and day; and your message costs at Meta's rates — in one dashboard, exported in a click.
A public REST API with per-account keys, outbound webhooks to your systems, and inbound triggers: an event in your store or website (new order, form submitted) fires a message or sequence automatically. Salla and Zid integrations are a roadmap priority.